How long will it take for my order to arrive?
Standard shipping for orders in the United States takes 7-10 business days. Most orders are received within 10 days of ordering.
During holidays or times of high demand, orders will take 10 - 15 business days to ship.
What shipping method do you use?
Standard shipping for orders in the United States are shipped via USPS First Class or Priority Mail.
Do you offer package tracking?
Yes! We will provide you with the tracking number once your package is shipped.
How much does shipping cost?
It depends on your location and the size of your order. The easiest way to determine your shipping cost is to add the items to your cart, select your location, and press the “update total” button.
Do you ship internationally?
Yes, we can ship to almost every country around the world.
My tracking shows delivered, but I haven't received my package, can I get my order reshipped? Unfortunately, we are not responsible for reshipping orders that have been marked delivered. Please be sure to provide an accurate address when placing your order.
My tracking hasn't been updated. Where is my order?
If your order has not been marked delivered, please:
(1) allow 3-5 business days for your package to turn up; and
(2) contact your postal delivery office directly
If your tracking doesn't update after 5 business days, please contact customer support on firstname.lastname@example.org
What is your return policy?
Please be sure to review the size chart before ordering or send us an email for questions.
If you received a defective item, we'll happily replace it. Faulty items will be exchanged for the same type of product in the same size. Please contact us at email@example.com for further information.
We do not issue refunds on orders that have completed payment and shipped.
If a customers order is returned due to them not claiming their package, multiple delivery attempts made, etc. The customer is responsible for paying the reshipping fee for them to receive their item. If not, a refund will be processed for the cost of the item only.
Can I cancel/modify my order?
You can modify/cancel your order within 24 hours of placing the order, after that we immediately begin processing your order. Please make sure to confirm all order details prior to submitting the order. Please contact us at firstname.lastname@example.org for any questions regarding your order.
Still have questions?
For additional information about Soccer Teez please seend us an email to email@example.com