Where is my order?
All orders will be filled within 7-10 business days of being placed (not including weekends or holidays).
Orders are packed and shipped in Conyers, GA. Shipments are made via trackable service. You will receive an email with tracking information as soon as your order is headed your way.
Please allow 3 days for tracking information to update on your order. If you are unable to track your order, please let us know and we'll be happy to assist.
REFUNDS, RETURNS AND EXCHANGES
What is your Returns and Exchanges policy?
Please follow the Return / Exchange Instructions below within 7 business days of receiving your shipment.
If you have received damaged, defective, or incorrectly shipped merchandise, we will replace or refund the merchandise without additional charge.
If you are not happy with your purchase, original shipping and handling charges are not refundable and you will be responsible for all costs associated with the return shipment, including a $7.00 restocking fee.
All items must be returned in their original condition with tags attached and must not be washed, worn, or altered in any way. Soccer Teez will not accept any items for return or exchange after 10 days from receipt. Soccer Teez is not responsible for any items returned to us via a non-trackable delivery method that gets lost in transit.
All refunds or exchanges must be requested within 30 days for domestic orders.
Return / Exchange Instructions
- Email our Customer Service team at firstname.lastname@example.org with the following information:
- Order confirmation number
- Note if your item(s) are a return or an exchange
- First and last name
- Mailing Address where order was delivered
- Phone number
- Note what you are returning and why
Once your return has been received, we will exchange your item or credit your method of payment accordingly. Please allow 3-4 weeks for your return to be processed.
Items That Cannot Be Returned or Exchanged:
The items listed below cannot be refunded, returned, or exchanged. All sales of these items are final except only in the case of a manufacturer's defect.
- Sale or Clearance items
Canceling or changing an order
If you need to cancel or change your order, please contact us as soon as possible. Note we cannot guarantee that we will be able to honor the cancellation or change.
Please email us at email@example.com with your order # and we will do our best to help you out.